Automated Business Process Discovery from Unstructured Natural-Language Documents

Alexander J. Chambers, Amy M. Stringfellow, Ben B. Luo, Sophie J. Underwood, Tony G. Allard, Ian A. Johnston, Sarah Brockman, Leslie Shing, Allan B. Wollaber, Courtland VanDam

Abstract: Understanding the processes followed by organizations is important to ensure business outcomes are achieved in an optimal, efficient and compliant manner. Process mining techniques rely on the existence of structured event logs captured by process management systems. These systems are not always employed and may not capture all process steps, leaving out those that occur through emails and chat software or edits to documents and knowledge-management systems.