Insights and Practice Experiences of Service Science and Engineering Education

Xiaofei Xu, Zhiying Tu

Abstract: Service Science and Engineering play an important role in service economy. In order to meet the demands of professionals for modern service industry, service-oriented manufacturing, and service-oriented society, it is necessary to cultivate many innovative service professionals who understand information technologies, management, and services. Education on service science and engineering has been established and developed for more than twenty years. This paper summarizes the connotations and development process of education on service science and engineering, shows the relevant knowledge-bodies and curricula for service science and engineering, introduces the best practice and experiences of service science and engineering education, and presents the considerations and suggestions on the future development of service science and engineering education.