Empathic Virual Assistant for Healthcare Information with Positive Emotional Experience

Hyo Jin Do, Wai-Tat Fu

Abstract: Searching for health-related information online can cause negative emotions such as confusion or frustration. We propose a virtual chat assistant that can answer health-related questions empathically on the basis of a doctor-patient communication model. We plan to show that our proposed assistant is not only informative but also provides the positive user experience.