Enabling Sensemaking and Trust in Communities: An Organizational Perspective

Sijo Arakkal Peious, Shweta Suran, Vishwajeet Pattanaik, Dirk Draheim

Abstract: The large volume of information being produced in organizations today poses new challenges to the accuracy and effectiveness of any organizations’ decision-making processes. These challenges, namely sensemaking and trust, can critically impact the decision-making processes, even if the organizations are relying on business intelligence (BI) strategies. Given the critical impact an organizations’ BI can have on its sustainability and thus its success, in this work, we attempt to draw insights from the literature on collective intelligence and, based on these, present a novel artifact that aims to empower organizations’ BI by supporting the organizations’ employees in establishing trust and sense when working up with new ideas and solutions. The proposed artifact utilizes a novel reputation model, which calculates reputation based on an individual’s area of expertise and reputation score, in order to assist in establishing trust among system users, and thus helps improve decision-making processes.