Empower the user - The impact of functional understanding training on usage, social perception, and self-determined interactions with intelligent voice assistants

André Markus, Jan Pfister, Astrid Carolus, Andreas Hotho, Carolin Wienrich

Abstract: Highlights•Knowledge gaps and misunderstandings jeopardize self-determined interaction with voice-based AI systems (IVAs).•IVA functional understanding training can minimize misconceptions and risks like anthropomorphism and privacy issues.•Deeper functional understanding encourages reflective interaction and reduces the disclosure of personal information.•The applied training approach can be extended to other AI-related skills to promote self-determined AI interactions.