Courteously Yours: Inducing courteous behavior in Customer Care responses using Reinforced Pointer Generator Network

Hitesh Golchha, Mauajama Firdaus, Asif Ekbal, Pushpak Bhattacharyya

Abstract: Hitesh Golchha, Mauajama Firdaus, Asif Ekbal, Pushpak Bhattacharyya. Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long and Short Papers). 2019.