Conversational Agents: A Framework for Evaluation (CAFE) (Dagstuhl Perspectives Workshop 24352)

Christine Bauer, Li Chen, Nicola Ferro, Norbert Fuhr, Anand Avishek, Timo Breuer, Guglielmo Faggioli, Ophir Frieder, Hideo Joho, Jussi Karlgren, Johannes Kiesel, Bart P. Knijnenburg, Aldo Lipani, Lien Michiels, Andrea Papenmeier, Soledad Pera, Mark Sanderson, Scott Sanner, Benno Stein, Johanne R. Trippas et al. (2 additional authors not shown)

Published: 19 Dec 2025, Last Modified: 03 Jan 2026Dagstuhl Perspectives Workshop 24352: Dagstuhl Perspectives Workshop: Conversational Agents: A Framework for Evaluation (CAFE), Wadern, Germany, 25/08/24EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: During the workshop, we deeply discussed what CONversational Information ACcess (CONIAC) is and its unique features, proposing a world model abstracting it, and defined the Conversational Agents Framework for Evaluation (CAFE) for the evaluation of CONIAC systems, consisting of six major components: 1) goals of the system’s stakeholders, 2) user tasks to be studied in the evaluation, 3) aspects of the users carrying out the tasks, 4) evaluation criteria to be considered, 5) evaluation methodology to be applied, and 6) measures for the quantitative criteria chosen.