An intelligent conversational agent for educating the general public about HIV

Victor Sanchez-Anguix, Vicent Botti

Abstract: The article presents a Spanish conversational agent that focuses on raising awareness about HIV. The agent aims to provide natural communication, personalized information based on user requests, and a centralized source of information about HIV. The core of the agent’s logic is formed by a natural language understanding conversational model, supported by a knowledge base of medical responses and real conversations with users. An empirical study was conducted with 71 users to evaluate the agent’s effectiveness as a sexual health educational tool. The results show that HIV knowledge raised by 18.44% after using the agent. That, and the positive user experience support the agent’s role as a tool for raising HIV prevention and awareness.