Influence of Personality Traits and Demographics on Rapport Recognition Using Adversarial Learning

Wenqing Wei, Sixia Li, Candy Olivia Mawalim, Xiguang Li, Kazunori Komatani, Shogo Okada

Abstract: The automatic recognition of user rapport at the dialogue level for multimodal dialogue systems (MDSs) is a critical component of effective dialogue system management. Both the dialogue systems and their evaluations need to be based on user expressions. Numerous studies have demonstrated that user personalities and demographic data such as age and gender significantly affect user expression. Neglecting users’ personalities and demographic data will result in less accurate user expression and rapport recognition. To the best of our knowledge, no existing studies have considered the effects of users’ personalities and demographic data on the automatic recognition of user rapport in MDSs. To analyze the influence of users’ personalities and demographic data on dialogue level user rapport recognition, we first used a Hazummi dataset which is an online dataset containing users’ personal information (personality, age, and gender information). Based on this dataset, we analyzed the relationship between user rapport in dialogue systems and users’ traits, finding that gender and age significantly influence the recognition of user rapport. These factors could potentially introduce biases into the model. To mitigate the impact of users’ traits, we introduced an adversarial-based model. Experimental results showed a significant improvement in user rapport recognition compared to models that do not account for users’ traits. To validate our multimodal modeling approach, we compared it to human perception and instruction-based Large Language Models (LLMs). The results showed that our model outperforms that of human and instruction-based LLM models.