High-Context Empathy in Conversations for Large Language Models

Yuyan Chen, Lei Xia, Jinghan Cao, Zhendong Hou, Weinan Dai, Zhixu Li

Abstract: Large Language Models (LLMs) exhibit remarkable capabilities across various downstream tasks, including empathetic dialogues. However, a non-trivial question arises: Do they possess high-context empathy and can they generate emotional interactions with humans? High-context empathy, which tends to be more indirect and concise like Chinese-style empathy, differs from the current empathy capabilities of LLMs. These capabilities are predominantly low-context empathy, which is often direct and lengthy, resembling English-style empathy. In this paper, We first construct a comprehensive Chinese High-context Empathy Dialogue dataset (HED), which consists of emotional, role-based emotional, personality-based emotional, and role-personality-based emotional dialogues. Next, we explore whether LLMs have high-context empathy in conversations. After that, we propose an innovative High-context Empathy Network (HEN) to improve LLMs' capabilities in generating high-context empathetic responses. Our empirical study demonstrates that there is much room for LLMs in generating high-context empathetic responses, and the proposed HEN can not only significantly improve LLMs' capabilities in generating high-context empathetic responses, but also has positive effects for LLMs in solving similar sentiment-related tasks.

External IDs:dblp:conf/cikm/ChenXCHDL25