Squadbox: A Tool To Combat Online Harassment Using Friendsourced Moderation
Abstract: Communication platforms have struggled to provide effective tools for people facing harassment online. Rather than relying on platforms, we consider how harassment recipients can harness their personal community for support. We present Squadbox, a tool to help recipients of email harassment coordinate a "squad" of friend moderators to shield and support them during attacks. Moderators intercept email from strangers and can reject, organize, and redirect emails as well as collaborate on filters. Harassment recipients can highly customize the tool, choosing what messages go through, how moderators should handle particular messages, and if and how they receive rejected messages.
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