ICM : Intent and Conversational Mining from Conversation Logs

Sayantan Mitra, Roshni R. Ramnani, Sumit Ranjan, Shubhashis Sengupta

Abstract: Building conversation agents requires a large amount of manual effort in creating training data for intents / entities as well as mapping out extensive conversation flows. In this demonstration, we present ICM (Intent and conversation Mining), a tool which can be used to analyze existing conversation logs and help a bot designer analyze customer intents, train a custom intent model as well as map and optimize conversation flows. The tool can be used for first time deployment or subsequent deployments of chatbots.