Examining communication network behaviors, structure and dynamics in an organizational hierarchy: A social network analysis approach

Tao Wen, Yu-Wang Chen, Tahir Abbas Syed, Darminder Singh Ghataoura

Abstract: Highlights•Develop a communication vector and matrix to describe communication patterns.•Uncover latent links between organizational hierarchy and communication network.•Reveal varying communication behavior and importance of employees based on their roles.•Demonstrate the impact of crises on organizational communication dynamics.