CareAgent: In Our Next Session, Let Me Actively Care for You

Anonymous

Abstract: Despite the fact that the large language models (LLMs) facilitate conversations with rationalization and knowledge, they are still restricted to the passive response mechanism that relies on user instructions, which are hard to actively care for the user. To realize the actively caring ability, we propose an active conversational agent (ACA) named CareAgent which creates new session to approach user potential interest. Specifically, inspired by the Jung’s theory of psychological types and the active exploration mechanism of agent in environment, we designed three components to support the goal of caring for user. The Character Extractor (CE) obtains the personality through Myers-Briggs Type Indicator (MBTI) and attributes for character descriptions; the Memory Reconstructor (MR) achieves multi-topic summaries based on multi-clue branching for complete memories; the Decision Adapter (DA) selects the best topic summary as the background memory and adapts the agent intention to control the scenario of new session. The results of experiments demonstrated that CareAgent was able to maintain reliability in character understanding and extract complete multi-topic summaries from conversational history. Evaluators also believed that this agent enhanced the actively caring and personification level in new session.

Paper Type: long

Research Area: Dialogue and Interactive Systems

Contribution Types: Model analysis & interpretability, NLP engineering experiment

Languages Studied: English

Preprint Status: There is no non-anonymous preprint and we do not intend to release one.

A1: yes

A1 Elaboration For Yes Or No: Section 6

A2: yes

A2 Elaboration For Yes Or No: Section 7

A3: yes

A3 Elaboration For Yes Or No: Abstract and Section 1

B: yes

B1: yes

B1 Elaboration For Yes Or No: Section 3; Sectioin 4.1; Abstract Description of 16 Personalities in Appendix C; Appendix G

B2: yes

B2 Elaboration For Yes Or No: Sectioin 4.1; Appendix G

B3: yes

B3 Elaboration For Yes Or No: Sectioin 4.1; Section 7; Appendix G

B4: yes

B4 Elaboration For Yes Or No: Section 7

B5: yes

B5 Elaboration For Yes Or No: Abstract Description of 16 Personalities in Appendix C; Appendix G

B6: yes

B6 Elaboration For Yes Or No: Sectioin 4.1; Appendix G

C: yes

C1: yes

C1 Elaboration For Yes Or No: Section 4.2

C2: yes

C2 Elaboration For Yes Or No: Section 4.2

C3: yes

C3 Elaboration For Yes Or No: Section 4.3; Section 4.4

C4: yes

C4 Elaboration For Yes Or No: Appendix G

D: yes

D1: yes

D1 Elaboration For Yes Or No: Appendix G

D2: yes

D2 Elaboration For Yes Or No: Appendix G

D3: yes

D3 Elaboration For Yes Or No: Appendix G

D4: yes

D4 Elaboration For Yes Or No: Appendix G; Section 7

D5: yes

D5 Elaboration For Yes Or No: Appendix G

E: yes

E1: yes

E1 Elaboration For Yes Or No: The ChatGPT API was used for the experiment in Section 4