TOD-Flow: Modeling the Structure of Task-Oriented Dialogues

Published: 28 Oct 2023, Last Modified: 21 Dec 2023NeurIPS 2023 GLFrontiers Workshop PosterEveryoneRevisionsBibTeX
Keywords: Task-oriented Dialogue, Dialog policy learning, interpretability, graph-based dialog systems
TL;DR: We infer graphs from dialogs to improve task-oriented dialog systems.
Abstract: Task-Oriented Dialogue (TOD) systems have become crucial components in interactive artificial intelligence applications. While recent advances have capitalized on pre-trained language models (PLMs), they exhibit limitations regarding transparency and controllability. To address these challenges, we propose a novel approach focusing on inferring the TOD-flow graph from dialogue data annotated with dialog acts, uncovering the underlying task structure in the form of a graph. The inferred TOD-flow graph can be easily integrated with any dialogue model to improve its prediction performance, transparency, and controllability. Our TOD-flow graph learns what a model can, should, and should not predict, effectively reducing the search space and providing a rationale for the model's prediction. We show that the proposed TOD-flow graph better resemble human-annotated graphs compared to prior approaches. Furthermore, when combined with several dialogue policies and end-to-end dialogue models, we demonstrate that our approach significantly improves dialog act classification and end-to-end response generation performance in the MultiWOZ and SGD benchmarks.
Submission Number: 68