Abstract: Access to clean potable water is a fundamental re-
quirement for human well-being. However, numer-
ous challenges arise in water delivery and manage-
ment, particularly in the context of global climate
change. The increasing severity of droughts, social
inequalities, and infrastructure constraints necessi-
tates a concerted effort towards water management.
Despite the rise of Social Media as a platform for
societal engagement across various topics, the in-
clusion of water concerns in this discourse remains
remarkably underutilized, undeveloped, and under-
analyzed.
This paper aims to highlight the untapped oppor-
tunities offered by social media as a valuable tool
for water management. We emphasize the potential
of social media to serve as a versatile medium for
collecting and disseminating information regarding
water-related issues. By leveraging advanced AI
and Machine Learning techniques, we conduct tex-
tual analysis on a comprehensive dataset of water
utility tweets in the United States, extracting perti-
nent and meaningful insights. These insights serve
as a starting point for further advancements in wa-
ter management.
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