Feature Responsiveness Scores: Model-Agnostic Explanations for Recourse

Seung Hyun Cheon, Anneke Wernerfelt, Sorelle Friedler, Berk Ustun

Keywords: explainability, feature attribution, algorithmic recourse, regulation

TL;DR: We introduce *feature responsiveness scores*, the probability that an individual can change their model prediction by altering a feature.

Abstract: Machine learning models routinely automate decisions in applications like lending and hiring. In such settings, consumer protection rules require companies that deploy models to explain predictions to decision subjects. These rules are motivated, in part, by the belief that explanations can promote *recourse* by revealing information that individuals can use to contest or improve their outcomes. In practice, many companies comply with these rules by providing individuals with a list of the most important features for their prediction, which they identify based on feature importance scores from feature attribution methods such as SHAP or LIME. In this work, we show how these practices can undermine consumers by highlighting features that would not lead to an improved outcome and by explaining predictions that cannot be changed. We propose to address these issues by highlighting features based on their *responsiveness score*—i.e., the probability that an individual can attain a target prediction by changing a specific feature. We develop efficient methods to compute responsiveness scores for any model and any dataset. We conduct an extensive empirical study on the responsiveness of explanations in lending. Our results show that standard practices in consumer finance can backfire by presenting consumers with *reasons without recourse*, and demonstrate how our approach improves consumer protection by highlighting responsive features and identifying fixed predictions.

Primary Area: interpretability and explainable AI

Code Of Ethics: I acknowledge that I and all co-authors of this work have read and commit to adhering to the ICLR Code of Ethics.

Submission Guidelines: I certify that this submission complies with the submission instructions as described on https://iclr.cc/Conferences/2025/AuthorGuide.

Anonymous Url: I certify that there is no URL (e.g., github page) that could be used to find authors’ identity.

No Acknowledgement Section: I certify that there is no acknowledgement section in this submission for double blind review.

Submission Number: 12358